Decidedly

Musings on decisions and factors that drive them.

Everything is relative

A lesson from youthful West Point faces

As I watched President Obama's speech to the assemblage at West Point, I looked at the faces of the cadets.  So young, I thought.  So very, very young.  So much being put on their shoulders.  So much to ask of them at such a young age.

During the Vietnam War a different set of equally young faces and shoulders, those of my peers, also had much placed on them as they, too, left for a war in a distant country.  From the vantage point of youth, however, one does not sense being so young.  And perhaps, when one is going to war, not noticing one's own youth is a blessing.

The odd thing about getting older, as my father used to tell me, is that it is only the body that ages. One continues to feel eighteen inside, each morning when one awakes.  Except that a certain breadth of experience provides a type of stability or equanimity to the thinking of that eighteen-year-old deep inside.  I am now beginning to experience first hand this insight that my father tried to pass casually to me decades ago.

All this has underscored a key principle in bringing groups to consensus, and finding the unity of which the President spoke. We need to understand varying perspectives in terms of their "context" or vantage point -- those that come from differing backgrounds, or from diverse cultures or experiences, or the differing views that are simply due to age.

If the context, or viewpoint, changes, the criteria by which we judge differs.  Context sets the framework for determining viability, or even just acceptability, in our minds.

One simply views life and one's choices differently, when one's position in it changes. It is why a health decision could differ for the same person for the same disease when that person is forty vs. when the same person is ninety-six.  Why an item that costs the same can seem expensive or inexpensive depending on one's income.  It is why a view of war can change when the soldier is oneself, or is one's child.  All perspectives are valid.  Common understanding of a "true" picture, and from that the glimmer of potential unity, comes from seeing the same object from all viewpoints.
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Reaching Agreement without Homogenization


Valuing differences
Growing up in a highly rural area of a territory of the U.S., I'm old enough to remember when homogenization and pasteurization of milk were introduced at our local dairy.  Somehow we were led to believe that both processes made milk "better" for us.  I didn't realize for many years, that while pasteurization was the health-related process, homogenization was a cosmetic food "make over." We fervently believed in "Grade A Homogenized." We falsely assumed that both processes were irrevocably intertwined in producing the final "acceptable" product.

Over time, the word "homogenization"  has come to evoke conformity, being insipid and mediocre, and with the overall "bland-ing" of America. Ironically, in a nation in which individualism is touted as a hallmark, we have slowly become populated with uniform strip malls dotted with fast food chains and "big box" franchises.  One can move 3,000 miles and feel one is still in Anywhere, U.S.A.   This surface conformity cannot disguise significant underlying differences of opinions.   For many, the sense of a loss of individuality and the need to reaffirm it can surface at any time.

In our work supporting decision-making, we often see the combination of a strong desire to maintain separateness as an expression of individuality even when a group has acknowledged the need to reach agreement.  Often voiced is a fear that a decision will become "homogenized."  Fear that the result will be a bland choice, because the decision was made while "trying to satisfy everybody."

It is possible to find common ground, or reach agreement at a higher level, while at the same time seeking out and being respectful of differences.  Differences between us should not be masked, but unveiled.  Whether the subject is health care, going to war, choosing financial institutions to support or not, our differences when voiced are critical to finding better answers to our problems.  Our individual thoughts, when weighed and accounted for in terms of what is important to each of us, will surface more robust solutions than those developed from just one perspective.

A decision reached through consensus is not one that is homogenized.  A team of mature individuals soon recognizes that one should not strive to achieve individualism through stubborn, singular, inflexible disagreement, a sort of one-dimensional thinking.  Each voice, as one facet in an approach, contributes by helping produce a multi-dimensional solution.
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Feeding the nanny state on the Fourth

I'm not a real fan of the Fourth of July. Not since my university days when I worked evenings and weekends in a big city hospital ER to earn tuition money. A parade of disasters would occur each and every Fourth. Facial injuries, burns, blindness. A great many were self-inflicted injuries. But not all. Most resulted from the "it-won't-happen-to-me" mentality of not just children, but more reprehensibly, of adults who insisted on showing off with fireworks. It's been decades since my ER days, but my general attitude towards fireworks handled by amateurs hasn't changed a whole lot. Perhaps the only significant shift is my viewpoint. I worry more about the persons on the receiving end of others' negligence or bravado.

Nine houses were set ablaze in the Seattle area this Fourth due to mishandling of fireworks. Last year there were two houses near my neighborhood that caught on fire. In this region, some types of fireworks (much more explosive than sparklers or Roman candles) are "legal." And, legal or not, they can be deadly if mishandled. TV coverage of this past weekend's tragedies indicated that this "legality" somehow excused those who set off the fireworks from any responsibility for the injuries to others and their property. [I don't know how true this is. We drive cars, which are legal. But when we drive irresponsibly, we are liable for our manner of handling the car, i.e. the legal item.]

Many argue the "remedy" to these Fourth of July debacles is simply to ban fireworks. While initially inclined to support this direction, I also wondered why we must always pass a law, a regulation, or a fine to instill a sense of responsibility in persons for their actions. My English friends refer to this as "the nanny state."

We come round to the overarching purpose of what is hoped to be achieved by our actions. If this purpose is not the purpose of all those involved or affected, then actions pursued or suggested will not be "owned" or respected. It is imperative to integrate differing viewpoints into a simple, clear framework for discussion of possible options. Hence, we combine "to allow festive pyrotechnic enjoyment" with "while ensuring the safety of persons and property." A ban is but one suggested solution. A ban on unlicensed pyrotechnical amateurs could be another possible solution. Penalties for mishandling fireworks is another. Stiffer penalties for purchasing illegal fireworks. Penalties on persons manufacturing and selling illegal fireworks. Training in the proper handling of pyrotechnics. Working a few shifts in a big city ER. There are more possible solutions and there could be a combination of actions providing an even better approach. But it all starts with working on the overarching framework for the decision. Then one would weigh the options in terms of how well they address the purpose. It many not altogether prevent our becoming a "nanny state," but there will at least be some thought to selection of more viable "nanny" actions.

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To ban or not to ban... that is not the question

When arguments ensue, it is often not due to a specific action or idea, but rather is due to various interpretations of the intentions behind the action/idea.  A key to conflict resolution resides in the ability to listen for assumptions about, or interpretations of, any specific.  

Nicolas Sarkozy recently stated his support for a parliamentary commission to look at whether to ban the wearing of burkas in public. France has already outlawed the wearing of veils in state schools.  The deeply felt reactions to this announcement are rooted in the various interests' differing assumptions.  These assumptions are both about the intent behind the action of banning, as well as about the clothing as a symbol of an intent.

The BBC suggests focus be put on whether these articles of clothing are being worn voluntarily or not. (As difficult as that might be to determine, this is a key point, but not the entire issue.) One needs to delve into the values not only of free will, but of social responsibility, and moral obligation.  Rights guaranteed by "the state" to its citizens and those living within its borders must also be considered.  Groups and individuals are obliged themselves to not act at odds with the laws of that state.  In every aspect, individually or collectively, these are matters of choice, decisions and the balancing of values.

Defining and openly expressing what is hoped to be achieved by an action, i.e.,  intent, is the best place to start in a case of conflict.  Understanding and agreement as to the value of that intent must then be attained.  From that point, one can go on to elicit and examine all values that underpin the judgment, of all involved perspectives.  Only then can a "best" action emerge and be discussed in terms of supporting both that intent and those values.  The final choice will then be less susceptible to an immediate outcry based on assumed intent and values.
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When differences matter


It is said that buying a house is one of the most stressful events in life. A real estate agent friend told me that the toughest part of selling, for the agent, was witnessing relationships being strained as young couples, while in their first house buying process, learned how differently their "significant other" valued the identical housing options. Seeing eye to eye, i.e. having an identical set of values, was rarely the case. 

The same is true in business.  Virtues of a business case typically dominate the viewpoints of Marketing, Sales, and Research & Development.  Finance, Legal and Operations will tune in to the risks.  That is, one observes, the nature of those jobs.  

In both examples, it is important to note that the criteria by which one judges is neither "right" nor "wrong."  Judgment factors, whether subjective or objective, indicate for each party “what is important to me,”  “what matters to me,” “what makes something ‘good’ in my view.”  

These factors, for the person stating them, are not open to question.  But, so often we hear an argument focus on the criteria by which someone else is judging:  “That’s not even important.”  And the retort: “Well, maybe not important to you, buddy, but it is important to me!!”  If a criterion of importance to another is not allowed to be voiced, one can be sure that it will still be influencing any discussion of choices, albeit behind a mask of obscurity.

Differing parties should be encouraged to clarify their own value systems without judgment.  Each party needs to define its own set of criteria by which it will appraise the options before it.  The factors form the basis of opinion.  And, it must be remembered, if the same factor appears on everyone's list of criteria,  this does not mean that the item has equal importance to everyone.  Let each individual or perspective find the relative importance of what matters to them.  Then, go ahead.  Have each party assess every option against its own set of criteria.

Results generated will be more valuable than if one had forced agreement on a set of criteria that are deemed wanting by some, or deemed a compromise by others.  An integrated picture showing each viewpoint's position on an option or case will emerge.  Then, the best steps to deal with each perspective's “big issue(s)” can be planned.  

A good decision is not just about reaching agreement, it is about reaching understanding of differences and forging a path that addresses all with respect.  The shift is behavioral: from trying to convince to finding common understanding.

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